FAQ

Size FAQs

1. How to choose my size according to size chart specifically?

  • For 24-pcs nails, there are 12 different sizes, and one size fits all. You don't need to choose a size.
  • For handmade nails, the measurement guide is provided below.

For example:           thumb  index  middle  ring  pinky

choose size XS👉     14,        10,        11,        10,       8   

choose size XS👉     15,        10,        11,        10,       8    

choose size S👉        15,        11,        12,        11,       9    

choose size S👉        16,        11,        12,        11,       9  

choose size M👉       16,        12,        13,        12,       9  

choose size M👉       17,        12,        13,        12,       9 

choose size L👉        17,        13,        14,        13,       10

choose size L👉        18,        13,        14,        13,       10 

                                       ............mm

             Just like this and so on (all for mm unit)

*If you still don't know how to choose the right size, please chat with us from the small chat window in the lower right corner~

 

Shipping FAQs

1. Which country do you ship to?

    We can almost ship to worldwide.

2. How to track my order?
  • Enter your tracking number on this website to track: https://www.17track.net/zh-cn.

 

Updating Your Order

1. Can I cancel or edit my order?  

    Cancellation is accepted only before the order is shipped, If you want to edit your order, please contact our customer service first.

2. Can I changing my address?

    If you put the wrong address, please contact customer service to correct.

 

Oders Issues

1. My tracking shows delivered, but I never received it What can I do?

    Please contact your delivery personnel.

2. Why has my order been cancelled?

  • If the system identifies a high-risk order, such as a customer who repeatedly places and cancels an order intentionally or who intentionally gives a bad review, the system will automatically cancel such orders.
  • If you do not belong to the above situation, please contact customer service first.

3. What happens if my package is lost or stolen?

  • Once the USPS tracking shows the package is ***DELIVERED***, we are not responsible for any LOST/ DAMAGED packages. Please contact your local USPS office to resolve the issue.
  • For undelivered packages, if transit time exceeds 21 days, the packages can be considered as lost. Please contact us or we will contact you for remaking/reshipping your order. Refunds are not available.

 

Return Policy & FAQs

1. What is your return & exchange policy?  

  • We have a 14-day return policy, starting from the date of order delivery. Requests made after this period will be considered invalid. To initiate a return, the product must be unopened, unused, and in its original packaging. Please note that you are responsible for the return shipping costs.

2. How do I make a return or exchange?

  • For return inquiries, please contact us at silvialovesnails@163.com.

3. When can l expect my refund?

    Refunds will be returned to your account by the platform within 1 to 3 business days.

 

Product FAQs

1. What’s material of the presson nails? Are the materials safe? 

    The main components are ABS resin, which are common materials in daily use.They are pretty safe and do not cause any harm to human body.

2. Does presson nails hurt our own nails?

  • Presson nails don’t hurt your real nails. You don’t need to polish the nail surface strongly as the salon did. It can avoid the nail surface become brittle.
  • Non-toxic and harmless, pregnant women and children also can be safe to use, but only with sticky tabs not with glue.

3. What’re the advantages of presson nails? What’re the advantages of your products?  

    Advantages of presson nails:

  • More cost-effective than going to a salon
  • You can take it off or wear it anytime, anywhere, saving time
  • Use sticky tabs, nails can be reused
  • Various styles, can be matched with clothes at will

    Advantages of our products:

  • Quality: All products will be twice quality inspection before sales,and the unqualified will be passed directly. Quality is much more assured. If there is any quality problems, contact us first and we will help you with satisfaction.
  • Brands: We produce and sell all by our own,focusing on our own brand. to ensure the quality of the premise, to give you the best price, so that everyone can afford to buy a good-looking and high-quality nail
  • Profession: We have our own professional manicurists team. The presson nails we offered are a wide variety of new styles and fast updates. We get new arrivals every day and have enough choices for you.